Refund and Returns Policy
At SQUADRAM NETWORK PVT. LTD., customer satisfaction is our priority. We have outlined our refund policy to ensure transparency and clarity.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- If the product received is defective, damaged, or not as described.
- If the service was not delivered or did not meet the agreed terms.
- If you cancel your order within the allowed cancellation period of 3 working days
2. Refund Request Process
To request a refund:
- Contact our support team info@squadram.co and +91 9892161655 timeframe of 7 days of the transaction.
- Provide your order details, proof of payment, and reason for the refund request.
- Once your request is received, we will review and notify you of the approval or rejection.
3. Refund Approval
- Approved refunds will be processed within 7 business days.
- The refund amount will be credited back to the original payment method used during the transaction.
- Refund timelines may vary based on your bank or payment provider.
4. Non-Refundable Cases
We reserve the right to deny refunds in the following cases:
- If the refund request is made after the allowed timeframe.
- For services/products explicitly marked as non-refundable.
5. Refund via Razorpay
All online payments made through Razorpay will be refunded via the same payment gateway. Razorpay may take additional time for processing based on their policies. For more details on Razorpay’s refund timelines, please visit Razorpay’s Refund Policy.
6. Contact for Refunds
If you have further questions or need assistance with your refund, please contact us:
- Email: info@squadram.co
